Review management & removals
One review is costing you real money.
We remove negative Google, Trustpilot, Yelp and Glassdoor reviews that breach platform policy. Paste the link to your review page and within one business day we will tell you which reviews are removable and which are not. Removal is $500 per review, and you only pay if it comes down.
J. Doe
“Never actually used them but I heard from a friend that they rip people off. Avoid!!”
J. Doe
“Never actually used them but I heard from a friend that they rip people off. Avoid!!”
Review removal results at a glance
1200+
reviews and listings removed for clients.
7 days
is all it takes to resolve most cases.
+1.4 stars
average rating lift across completed engagements.
20+
review platforms we file on, from Google to niche directories.
What it costs you
Nobody tells you they read the reviews.
They just book somewhere else. The damage from a single unfair one-star shows up as an empty calendar, not as a complaint you can answer.
It sits in your search snippet
Google pulls your star rating into the result itself. The number is doing your first impression before anyone reaches your website.
It was never a customer
Competitors, ex-employees, people who confused you with another business, and outright extortion attempts. All of it counts against you until it is challenged.
Replying made it worse
A public argument keeps the review at the top of the pile and signals to the platform that the thread is active. Most owners find this out too late.
The honest part
Not every review can come down. We tell you which before you pay.
Reviews are removed when they break the platform’s own rules — not because you dislike them. Here is the line, and it is the same line we apply on your assessment.
Strong candidates
- Never a customerThe reviewer has no transaction, appointment or record with you.
- Posted by a competitorConflict of interest is a violation on every major platform.
- Wrong businessReviews meant for another location, or a business with a similar name.
- Personal information or harassmentNames of staff, photos, slurs, threats, or a customer’s private details.
- Off-topic or spamPolitical rants, advertising, or repeated posts from the same account.
- Extortion“Refund me or the review stays.” Documented and escalated.
- Ex-employee posing as a customerCommon on Google and Trustpilot, and against both policies.
We will tell you no
- A real customer, a real bad experienceAccurate and within policy. It stays, and we will say so on the call.
- Harsh but honest opinionPlatforms protect subjective experience, even when it is unfair to you.
- Legitimate press coverageWe do not suppress accurate reporting from real news organisations.
- Anything needing a fake review to bury itWe do not write or buy reviews. It is a policy violation and it gets caught.
When a review has to stay, the answer is a response strategy and enough genuine new reviews to move the average. We build that too.
Coverage
One service. Every review platform that matters.
Each platform has its own policy, its own evidence threshold and its own escalation path. Paste your link and we will tell you exactly which applies to you.
- GoogleBusiness Profile
- TrustpilotVerified flags
- YelpContent policy
- GlassdoorEmployer
- IndeedEmployer
- FacebookRecommendations
- TripadvisorHospitality
- HealthgradesMedical
- RateMDsMedical
- VitalsMedical
- AvvoLegal
- BBBComplaints
- OpenTableRestaurants
- Booking.comTravel
- AmazonSeller feedback
Not listed? We file on niche and industry directories too — ask on your assessment.
How a removal actually happens
Four steps, and you see every one.
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Step 01
Assess
We read every review on your profile against that platform’s published policy and mark each one removable, arguable or staying. Free, and yours to keep either way.
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Step 02
Build the case
Booking records, transaction IDs, staff statements, screenshots, timestamps. A report gets removed on evidence, not on how strongly you feel about it.
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Step 03
File and escalate
Filed by a person who knows that platform’s process, then escalated through business support or a policy appeal when the first pass is rejected. You get every case number.
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Step 04
Rebuild the rating
Compliant review requests at the point of service, so genuine customers outvote the outliers and one bad month stops defining the average.
What you are buying
Removal, not a subscription that hides things.
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Removed, not suppressed
We pursue deletion with the platform itself. Burying a review under new content is a fallback, never the pitch.
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Every filing documented
Case numbers, dates, the policy cited and the platform’s response — including the refusals — in a tracker you can open any time.
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A real person on every case
No automated flagging tools, no templated submissions. Platforms reject those, and repeated bad reports weaken your profile.
Proof
208 reviews removed across fourteen locations.
A regional clinic group at 3.1 stars, losing bookings to two years of unanswered reviews and a review-bombing incident nobody had reported.
- 2,900 reviews audited, 341 reported against policy
- 208 removed, with the case number for every filing
- Rating moved 3.1 → 4.7 across all fourteen sites
- Maps calls up 38% over the following six months
“Two results were costing us real patients. They handled the removals properly, documented every filing, and told us plainly which three were never coming down.”
Questions
Before you send the link.
Deleted. When a platform upholds a report, the review is removed from your profile and stops counting toward your average. That is different from suppression, which pushes something down the page without removing it. We use suppression only for results that genuinely cannot be taken down, and we tell you which is which up front.
$500 per review, and you only pay if the platform removes it. If the review stays up, including after an appeal, you owe nothing for it. The assessment is free and tells you which reviews are worth filing, so you can decide case by case. You approve before we file anything.
Most cases are resolved within 7 days. Escalations and appeals add time, and a handful of platforms are slower by design. You see the status of every case as it moves rather than waiting for a monthly report.
Platforms do not tell a reviewer who reported them. Some notify the account that a post was removed for a policy breach, without naming the reporter. In practice the risk of retaliation is low, and where a reviewer is already hostile we plan the sequence with you before filing.
A rejection is not the end — most first-pass reports fail because they cite the wrong policy or arrive without evidence. We re-file against the specific clause the review breaks, attach the documentation, and escalate through business support. Tell us what you already sent so we do not repeat a report that has been refused.
Not written by us, no. Buying or writing reviews violates every major platform’s terms, and detection now costs businesses their whole review history. What we do build is a compliant request flow at the point of service — QR, SMS or email, ungated, going to every customer — so real happy customers move the average.
Link received.
We are pulling your profile now. Your assessment — every review marked removable, arguable or staying — lands in your inbox within one business day.
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Free assessment
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